Refund & Cancellation Policy

Effective Date: June 1, 2025

Applies to:

Live group courses
1-on-1 private coaching lessons

TradeMarc Tutoring (“TMT”) is committed to providing clear, fair, and transparent refund and cancellation policies. Please read carefully before making a purchase.

1. General Refund Principles

All refund requests must be made in writing via email.
Refunds are processed via the original payment method.
EU 14-day withdrawal rights apply only if the service has not yet started or been accessed.
Access to digital course content (pre/post lesson activities) voids the automatic right to cancel under EU law.

To request a refund, email: [email protected]

2. Live Group Courses

Rule	Policy
Booking cut-off	Enrolments close 72 hours before the course start date (or earlier if the cohort is full).
Cancellation (before course starts)	Refund allowed if requested at least 72 hours before the first class begins.
After course starts	No refunds.
Missed sessions	Not refundable or transferable.
Substituting another person	Not allowed.
Time slot commitment	Refunds or transfers must be requested at least 72 hours before the course start date. After this time, your seat in the selected schedule and time slot (15:00 CET or 16:05 CET) is confirmed and non-transferable.
If TMT cancels	Full refund or transfer to another cohort offered.

3. 1-on-1 Private Lessons

Rule	Policy
Lesson duration	55 minutes per session.
Trial lesson	Available once per student at a reduced price. Trials cannot be repurchased.
Cancel/reschedule (before lesson)	Allowed with at least 24 hours’ notice.
Cancel/reschedule (within 24 hours)	Lesson counted as used (no refund).
No-show	Lesson counted as used.
Lesson packages	Non-refundable once purchased. All sessions must be used within 3 months.
If teacher cancels	Lesson rescheduled at no extra cost.

4. Platform Errors or Technical Issues

If you are unable to access a paid course or lesson due to a technical error caused by TMT:

Contact us at [email protected] within 72 hours.
Include details and screenshots if possible.
Verified cases may receive:
- A rescheduled class, OR
- A credit toward future lessons, OR
- A refund, depending on the situation.

5. How to Request a Refund

To request a refund or cancellation, please email: [email protected]

Include:

Your full name
Email used during registration
The course or lesson booked
The reason for your request

Response Time: Within 5 business days

Processing: Approved refunds completed within 14 days

6. Changes to This Policy

TMT may update this Refund & Cancellation Policy when needed. The latest version will always be available at:

trademarctutoring.com/refund-policy

Significant changes will be communicated via email or platform notifications.