Privacy Policy
Effective Date: June 1, 2025
Data Controller: Marc Paulssen, operating as a sole proprietor (autónomo) under Spanish and EU law
Contact for Privacy Matters: [email protected]
This Privacy Policy explains how TradeMarc Tutoring (“TMT”, “we”, “our”) collects, stores, uses, and protects your personal information. It applies to all services on trademarctutoring.com.
By using our platform or registering for any service, you agree to this policy.
1. What Personal Data We Collect
We may collect the following types of data when you register, use our platform, or contact us:
Type of Data | Description |
Basic Info | Name, email address, country, and profile preferences |
Account Activity | Courses enrolled in, lesson progress, quiz results, certificates |
Booking Info | Live course selections, 1:1 coaching appointments, booking history |
Payment Info | Processed securely by Stripe — we do not store card details |
Technical Info | Device type, browser, IP address, and general usage logs (via cookies) |
2. Why We Collect Your Data
We only use your data to operate and improve your learning experience. Specifically, we use it to:
- Create and manage your account
- Give you access to the correct course and lesson schedule
- Track your progress and certificates
- Handle payments securely
- Send important emails (lesson reminders, receipts, updates)
- Respond to support requests
- Improve the platform through usage analytics (only with consent)
We do not sell or rent your personal data.
3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your data based on:
Legal Basis | When Applied |
Contract | When you sign up or pay for a service |
Legal Obligation | For tax/accounting records required under Spanish law |
Legitimate Interest | For security, fraud prevention, minimal analytics |
Consent | For email marketing or optional cookies (you can withdraw anytime) |
4. Tools & Third Parties We Use
Your data may be processed by the following GDPR-compliant platforms:
Tool | Purpose |
LearnDash | Delivering course activities and tracking progress |
Amelia | Booking live classes and 1:1 coaching |
Stripe | Secure payment processing |
Google Analytics | Site performance and usage insights (with cookie consent) |
Meta Pixel | Facebook/Instagram ad tracking (only if you opt in) |
These services only receive the minimum data necessary to perform their functions.
5. Data Storage & Retention
We take data security seriously:
- Your data is stored securely on servers within the EU or approved international locations
- Only authorized personnel can access your records
- Data is kept only as long as needed for active accounts, legal requirements, or support needs
- If you close your account, your data will be deleted or anonymized unless legal retention rules apply
6. Your Rights Under GDPR
As an EU resident, you have the right to:
Your Right | What It Means |
Access | Request a copy of your stored data |
Rectification | Ask us to fix inaccurate data |
Erasure | Request to delete your data (“right to be forgotten”) |
Restriction | Limit how we use your data |
Objection | Stop us from using your data for certain purposes |
Data Portability | Ask for a copy in a portable format |
Withdraw Consent | Revoke optional cookies or marketing permissions anytime |
📩 To request any of the above: email [email protected]
If you believe your data is being misused, you can contact the Agencia Española de Protección de Datos (AEPD):
7. Cookies & Tracking
We use cookies to enhance your experience.
Type | Purpose | Consent? |
Essential | Login, course access, booking | ❌ Not required |
Performance | Site speed, usage analytics | ✅ Required |
Marketing | Social media and ad tracking | ✅ Required |
You can manage cookies using:
- The cookie banner on first visit
- Your browser settings
- Our full Cookie Policy
8. International Transfers
Some tools may store or process data outside the EU. In these cases, we ensure:
- Transfers are done under GDPR-compliant safeguards
- Partners use Standard Contractual Clauses or equivalent protections
9. Changes to This Policy
This policy may change if:
- We update services or tools
- Laws or regulations change
- We expand the platform
The latest version will always be at /privacy-policy.
We will notify users of significant updates by email or platform notice.
10. Contact
For privacy-related questions or requests:
We respect your data and your rights. Thank you for trusting TradeMarc Tutoring.